Objective

Property Orientation + Merchandise

October 2023-Present

Location: Animal Kingdom Lodge

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Post Starcruiser Displacement Role. I have taken great pride in growing wherever I am placed. I have been recognized by both my leaders and peers as a leader within my location with a focus in guest engagement. I have earned 70+ positive guest comments since arriving at this location. I have also earned Merchant of the quarter, and 2 safety awards. 

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Passenger Services Relief Coordinator

October 2021 - September 2023

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Location: Star Wars Galactic Starcruiser

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From opening team to closing team, this was the accumulation of all my skills up to this point being used in tandem. I was apart of the team that would handle the arrival process, checking in 100+ cabins in 2-3 hours, getting them through mandatory safety briefings from Reedy Creek, and pulsed through our launch pod elevator that brought them aboard the Starcruiser (space ship). This would be about 300+ people at a time. We would also host a muster drill organizing all 300+ people into our lobby atrium for show moments everyday, including our “fireworks celebration” which turned out to be an epic lightsaber battle happening within the room around them. Safety was key making sure that all passengers allowed for the actors to have walkways and aisles around them to move around all while maintaining the show and world that we have established that the passengers are apart of. My team and I  were in charge of clearing the ship of passengers at the end of each voyage and pulsing them back down to planet within a certain time frame. All of this happened while providing white gloved service and maintaining composure. I was apart of a team that performed in several different lines of business: Recreation, Facilitation, Concierge, Bell Services, Front Desk, Back Office, Transportation, Attractions, Park Entry, Food and Beverage Quick Service Restaurant, Merchandise, and more. I was a trainer in all of these roles and worked alongside the training department to update and refine our training materials to best reflect our current operation. While there I facilitated the training of 197+ crew members.  I was apart of the opening and closing team for the Galactic Starcruiser. We facilitated bridge trainings, tours, shows, and spiels throughout the Starcruiser experience. I was also among a select few that trained their immersion class “Attention on Deck” for new trainees welcoming them into the resort and the world of Star Wars. This class focused on how to provide luxury service in a world that is unfamiliar. 

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Skills Learned: 11 lines of business including Concierge, House Person, Transportation Operations, Park Entry, Attractions, Recreation, Merchandise, QSR, Bell Services, Resort Back Office, and Facilitation. Trained over 100 CPs in each line of the operation, scripted show, or hosted activity. Taught and facilitated an orientation class to inspire deeper passenger engagement and interactions. CDS operations, all back office work from rebooks, room switches, status updates, reporting, HOTSOS dispatcher, and various applications like Lilo, Hotsos, GSS, Launch, Hotel Experience, and HCI. Play App troubleshooter. 

 

Assistant Server

June 2021 - October 2021

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Location: Coral Reef Restaurant - EPCOT

Pandemic Displacement Role

Skills Learned: F&B Operations, How Disney handles Allergies, Food Runner, and more.

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Escape Room Designer and Producer

Nov 2019 - Present

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Location: Mobile and Auburndale Studio

Role: Director, Design, Producer, and game technician.

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During my time with Disney Cruise Lines I was also brought into a conversation where the entertainment department was looking for more ways to engage our passengers with some enhanced paid activities. To playlets one of their ideas I was asked to create a series of escape rooms in the youth activity spaces for crew. I was successful in creating 3 rooms that had an average of teams completing them in about 20 minutes. The ships leadership teams were also walked through the rooms that said they were a huge success. Which inspired me to launch thegreatescapequest.com 

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Now I run a mobile escape room business local to the Orlando-Tampa Region with a focus on crowd engagement and expos. I have worked with several companies and coorporations to join them at Expos to boost brand awareness and participant engagement.

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For copyright Props and Portfolio available in person

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Skills Learned: Launching a business, Website design, marketing, Arduino programming, woodworking, and more

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Launch Your Message

August 2020 - Present

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Location: Mobile and Auburndale Studio

Role: Director, Scenic Design, Camera Operator, Audio, Assistant, Host, Catering, Driver, and more.

 

In 2021 I was picked up by a team called Launch Your Message. A production team that specializes with creating online courses, marketing resources, marketing collateral, books, and social media campaigns. I have learned how to operate and regulate a CRM and successfully launch a business. I specialize in creating a look and feel for each of our clients, including production set design, home office streaming set ups, scope of collateral needed for client’s business, and more. For Launch Your Message I rigged and set up all of the production lighting for all of our Film shoots. Being able to accurately light the subject matter without over saturating the light or having shadows was my speciality. I was able to maintain consistent lighting for a 6 week film shoot, a feat in itself.  I was also the principle director of photography making sure that all of the correct footage was captured and filmed. I directed and filmed over 3400 video clips across 7 marketing campaigns, 5 online courses, instructional videos, TEDx talks, several live events, studio events, and more. Film shoots include but are not limited to the following:

 

Money Matter’s University - Led by Richard Greco and Boutique Accounting Services This online course and it’s co-marketing promotional materials makes conversations about money tangible for the average joe. For this Campaign I went with a sleek white backdrop for marketing material and black and white collateral because numbers should be in black and white and not red. Links available upon request.

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Human Leadership by David J Mead - One brilliant minds behind the rise of thought leader Simon Sinek, David created his own online course with us on “The Power of Human Leadership”. Human, Humble, Honest. The set design was kept simple to keep the focus on the content. His color scheme used a series of greens and natural wood color. The wood color was brought out with a simple wooden stool. Links available upon request.

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GOSHRM - Mental Health symposium - “change your narrative” made an appearance as the special guest speaker at a GOSHRM symposium. “The 7 C’s of Connection”. I was fortunate to be invited along as the set designer for the table spread and connection table. Links available upon request.

 

Tedx Carioba - During the global pandemic all in person series were put on hold however TEDx Carioba moved forward with an online format. Speaker Cassandra Smith put together a TEDx talk: “The Power of Human to Human Connection.” I was the set designer for the filmed version of her presentation. Performed and shown globally in multiple venues. Links available upon request.

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Change Your Narrative: The Course and We’re Changing IT Course- Change Your Narrative: The Course, is a 20 lesson online course that walks end users through the process of shifting their story towards wholeness. It focuses and hones in on Abuse, Addiction, Anxiety, Bullying, Depression, Image Matters, Self-Harm, Suicidal Ideation. I was brought on to design the set and overall look for this online course that could be dynamic enough to shift and change through the different lessons and concepts. I featured multiple walls and looks based off the needs of the course itself. It featured a wall of picture frames that were changed out between concepts and a sleek black and white minimalist set. We’re Changing It Course was filmed in tandem and  is the course for those that know people that need to shift their story. Links available upon request.

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Change Your Narrative: the 6 Week Course +We’re Changing it: the 6 Week Course - Change Your Narrative: the 6 Week Course. Was designed to be used in tandem with live group sessions. While working with several non profits for veterans that were experiencing the aftermath of trauma Change Your Narrative was brought on board to help get some of the harder conversations started. The 6 week course had shifting the story as the main theme so my set designed consisted of ripped pages that were wall papered and interspersed with green vines. These were to symbolize the restructuring and growth everyone goes through when we shift our story. We’re Changing It Course was filmed in tandem and  is the course for those that know people that need to shift their story. Links available upon request.

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Skills Learned: Marketing campaigns, Go High Level, CRM management, Production Lead, Producer, Set Design. Worked with several speakers, TEDx speakers, and CYN founder to design, record, and produce their messages/online courses.

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Shift Manager, Barista Trainer

June 2020 - August 2021

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Location: Starbucks in Lakeland, FL

Role: Shift Manager/ Barista Trainer

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For Starbucks I quickly rose through the ranks to trainer, training 15+ baristas in my short time there. I was also invited by the district manager to create Starbucks training materials and engaging with the district in group calls on how to have more engaging atmospheres within our coffeehouses. I created a 14 page binder to help with barista onboarding. Link to the training documents available upon request.

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Skills Learned: Food Safety Management Certified, Food and Beverage Basics, Food Handling, Brand Training, Retail, Drive Through, and more.

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Emerging Leaders Program

2019-2020

Location: Disney Fantasy

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In the height of my Disney Cruise Lines career I was selected to go through Disney’s Emerging Leaders Program, a course that was for new leaders, current leaders, and leaders that were next in line for positions aboard. As a part of my emerging leaders program I was tasked with learning each role that I would be approved to take over as soon as a line was available. I was trained in Assistant Stage Management under Sheikha Griffiths and Kim Bunka. I learned how to call the deck stage shows “Mickey’s Pirates in the Caribbean” and “Buccaneer Blast.” These shows were filled with Pyro, Cryo, Characters, Stunts and more. I also learned to give performers feedback to upkeep the show’s integrity. The ASM was also in charge of the upkeep and rehearsals in all shows not in the main Walt Disney Theater. This consisted of over 100 shows/programs in the youth activities spaces and another 40 across the main decks of the ship. I worked in tandem with Youth Activities, Character Team, Cruise Staff Team, Broadcast, General Techs, and Main Stage Performers of the Walt Disney Theater. 

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When I studied Character Management, scheduling was a fun challenge to tackle. I had to learn how to accurately schedule our character friends and their busy schedules. Things I had to keep in mind: height ranges, only one friend out at a time across the entire ship, who is approved for show vs meet and greet, hybrid performers, and special VIP requests. When we had call outs it was always a game to figure out how we could still manage the operation without compromising the guest’s expectations.

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Also during my time with Disney Cruise Lines I was also brought into a conversation where the entertainment department was looking for more ways to engage our passengers with some enhanced paid activities. To playlets one of their ideas I was asked to create a series of escape rooms in the youth activity spaces for crew. I was successful in creating 3 rooms that had an average of teams completing them in about 20 minutes. The ships leadership teams were also walked through the rooms that said they were a huge success. Which inspired me to launch thegreatescapequest.com 

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During the global shutdown I was still aboard Disney Cruise Lines, my Cruise Director asked me to make and produce a short film that captured crew welcoming passengers back on board after the pandemic. This became a hopeful piece in the peak of the pandemic and the uncertainty that it caused. Link available upon request.

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Hybrid Performer

Youth Activities Entertainment Host

Dec 2016 – July 2020

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Location: Disney Fantasy

 

Role: Cruise Staff - YA Entertainment Host – Hybrid Performer – 115+ show repertoire

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While being an entertainment host for the Youth Activities department I learned to perform 100+ shows that had multiple actors, characters, techs, and performers working together. I performed for both children and families in multiple venues across the ship including the atrium, Walt Disney theater, teen/tween club, family lounges, island, and more. In addition to performing each show I was trained how to do the tech for each show, setting it up, and running the show cues. Every six months or so the main stage and character cast would switch out and we would have blocking rehearsals to bring the new cast up to speed for all of our programs and activities. To help with this transition between casts I designed/originated blocking books that were set in green rooms on multiple ships for training purposes as well as to maintain the same expectations for each and every show between casts. (Blocking books available to look at upon request)

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While working with Disney Cruise Lines I was fortunate enough to be asked to help write and create shows for the youth activities spaces for major holidays like Halloween, Christmas, and New years. Each of these shows would add set decorations, media, character interactions, activities, and a craft. These were always one of the highlights to work on. My favorite iteration was for the holiday season utilizing Olaf and Olaf’s Frozen Adventure to ask the kids about different holidays they celebrate. It was a beautiful collaboration with Alex Black and the rest of the YA Entertainment Host Team.

I was in charge of harnessing the chaotic power of a room full of energetic kids. Very quickly I found the qualities needed to convince the kids of how to join in the fun keeping safety in mind. The best show that would showcase this was Pluto’s Pajama Party. A party where all 100+ kids would be crawling on hands and knees asking Pluto, What time is it Pluto? All while there was still control throughout the room.  This was on top of my other duties as a muster station assembly leader, firework duties, and port adventures assist.

I learned the art of filmography and was trained to work with our Vibe and Edge Tweens and Teens in filming their very own short film that was featured each voyage in the Buena Vista Movie Theater.  I directed, trained, filmed, and produced a short film each voyage that I worked in the Teen Space.

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I also assisted with Ordering and Scheduling for the Youth Activities spaces because of my successful completion of the Emerging Leaders program. While ordering for youth activities intentionality was given to keeping counts, maintaining storage locations within our spaces, and re ordering show props that deteriorated over time from use. We would use our internal ordering tool to get stock from our on ship store houses and  used an ordering tool to bring in stock and materials from third party vendors. Many of these tools were deeply integrated with excel and my knowledge and expertise grew of the office suit with each year of practice and use. 

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Scheduling was very difficult and time consuming for Youth Activities. I had to manage scheduling 80+ people across 5 work locations around the ship and follow the following rules: Hosts were only scheduled in shows they could perform in, 2 male counselors could not be scheduled in the same room, coordinators were scheduled coordinator shifts, only desk trained crew were scheduled on desk, all rooms and locations had adequate staffing, hours of operation, work schedules were balanced with hours, and all maritime labor laws were being followed. We also worked with other departments like our character team to ensure that every show that had a character performer had one scheduled or we would provide one of our hybrid performers that was of the appropriate height to perform in the show. 

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Skills Learned/ Honed: Script Work, Character Work (Disney Friends), Accents, Physical Comedy, Staging, Automation/lifts, Show Calling (with Fireworks, Stunts, and CO2), General Tech work, Ordering, Developing Programming for Guests and crew, LN2 Handling, Sword Handling, Pyro Handling, Hosting VIPs, Interviewing Guest Speakers, Teaching Dance Choreography, Filmography and more.

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Family Entertainment Host

Aug 2015 – Dec 2016

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Location: Disney Fantasy

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Role: Host for Family and Adult events and activities.

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Cruise Staff aboard Disney Cruise Lines was in charge of Family and Adult Entertainment. I hosted 30+ different events such as gameshows, scripted deck parties, themed shows, dance parties, crafts, bingo and more. As a trainer I onboarded new crew into these shows and introduced them into their role aboard the ship. I utilized some of my previous experience in documenting to create and compile training materials to help with onboarding new crew. I was also given the opportunity to learn and schedule a team of 14 people that had varying set of skills and shows that they were permitted to host. I was trained to follow all maritime laws while scheduling our team 70 hour work weeks, while ensuring that my team were given adequate amounts of rest. I also partnered with our Print Shop manager to make sure all events were scheduled, hosted, and if a character was meant to be scheduled, the character request was put through in a timely manner. 

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Entertainment Hosts were also trained to help out in the evacuation process aboard the ship and managing crowds of thousands of people. We were placed as assembly leaders at the different muster stations to be in charge of 270+ passengers and crew. During our drill every voyage we would spiel and teach our passengers what was required to them in the unlikely event of an emergency. These crowd management skills on safety related material assisted my hosting ability to be able to appropriately engage a crowd. Cruise Staff also assisted with firework duties and crowd management during our deck parties making sure that safety was always our number one priority. We also performed duties that assisted checking in and spieling for our  Port Adventures operations on our excursion days helping organize and get hundreds of passengers off the ship a time to the correct tour group. 

 

During the opening years of Star Wars Day at Sea I was able to take notes during our rehearsals and provide my team blocking assistance when we rotated through hosting these programs. These training materials were then used every year that SWDAS was onboard the Disney Fantasy. Shows included: Tales of the Galaxy far far away, and Trials of the Temple our Jedi Training Academy. I also hosted introductory Star Wars 101 classes for the crew to familiarize them with the Star Wars franchise, making me one of the Star Wars experts on Disney Cruise Lines. I was also utilized for department ordering and inventory. Within Cruise Staff we had monthly orders as well as weekly orders. We used onboard systems to request items from our onboard storehouses and utilized ordering tools to find vendors to supply our off ship requests. 

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Skills Learned/Honed: Script Work, Facilitation, Improv, Hosting, Accents, Gameshows, Maritime Labor Laws, Crowd Management, Department Ordering/ Inventory, Character Requests, Outsourcing, Documentation, Scheduling both for events and crew, Program Development, Program Installation Process, and Bingo.

 

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Port Adventures and Lifeguard

Sep 2013 – Aug 2015

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Location: Disney Fantasy, Magic, Wonder, and Dream

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Role: Opening lifeguard team, Port Adventures Host, Lifeguard Trainer, Private Vehicles Host

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Lifeguarding: When Disney Cruise Lines decided to install lifeguards on each of their ships they pulled talent from WDW and Castaway Cay to help with the transition and to train their new lifeguards. I was the opening lifeguard team for the Disney Dream, Disney Fantasy, and Disney Magic. We worked alongside our shoreside partners to create our location operation guidelines and training documents during the installation for both our pool operations and waterslides. I then worked with David Giblin to help propose and write the Lifeguarding Coordinator location operating guidelines for the ships. I had the pleasure to be a Disney Trainer for the lifeguard team onboarding new lifeguards and furthering the guest experience. I also assisted my department out with inventory counts and utilizing our on board ordering tools to order first aid supplies, lifejackets, rescue tubes, lifeguarding masks, and more for our team while staying within our department’s budget. 

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Port Adventure Host: I was fully trained and operated as a port adventures host aboard the Disney Magic in our Mediterranean/Baltic seasons. I would assist passengers with booking port adventures, ticketing for each voyage, and assisting with our VIP private tours. Every port day morning we scheduled, organized, and ensured each passenger made it off the ship with the right excursion group. We would check each passengers in to our public meeting areas aboard the ship, ensure that they had all of their proper documentation to get both off and on the ship, and then escort them to their tours. We managed to do this for hundreds of passengers at a time, as efficiently as possible. When we reached Russia I was placed in charge of the Russian operation because as an American I didn’t at the time need a visa to enter Russia for the operations. Each passenger in Russia had the added pressure of going through immigration and then finding the appropriate tour guide. I ensured that the operation ran smoothly on the other side of immigration and was the highlight of my port adventures accomplishments. With port adventures and my department ordering/inventory/budget background from previous DCL work I also utilized our onboard ordering tool to order our department needs. Vetting third party vendors whenever we couldn’t find the correct materials that we needed onboard in our operation. In Europe our ordering had the added bonus of containers and delivery dates, if the items were not ordered correctly they wouldn’t meet up with the ship at our next port of call. 

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Skills learned/Honed: Disney Trainer, Port Adventures Host, Private Vehicles/ Tours for VIP, learned how to write LOGS, FGS, and Proposed/Created/Originated the Lifeguard Coordinator Position for DCL. Schedules, organization, VIP, documentation, ordering, signature experiences, OARS, Excel, budgets, inventory, coordinator, slide operations, facilitation, and more.

 

Lifeguard Recreation Staff

Oct 2012 – Sep 2013

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Location: Castaway Cay

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Role: Lifeguard and Recreation Staff

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I was an island lifeguard and island recreation staff on Disney’s Private island of Castaway Cay. While living on the island for 6-8 months at a time, my job included: lifeguarding, equipment rentals, beach clean up, fiberglassing fabrication, fixing bikes/umbrellas, patching tubes, Fixing underwater hog fencing (Sharknets), worked with our conservation team with regrowing coral reefs, our conservation team’s stingray operations, and more. I ended up being a lifeguard trainer and led several lifeguard inservice trainings to maintain and up keep our lifeguarding certifications with ELLIS and Associates. I also was put in charge of expenses and ordering for the Island Recreation Team. I was apart of a team of 2 that was in charge of all rental inventory and recreation equipment ordering using our in house ordering tool and vendors. For items that we could not procure through our ordering tool we had to research and vet vendors to submit purchase orders for. 

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Skills Learned/ Honed: Lead Trainings, Fixed Equipment/ Rental Gear, and Departmental Ordering.

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Internship and Stadium Road Crew

Sept 2008-2012

Location: Various, USA

 

I was apart of a production team that did a stadium tours across the USA at 40+ stadium events. The events we ran were 48 hour stadium events that were loaded in on a Thursday, then performed Friday and Saturday. With a load out going into the early morning on Sunday. After my duties were done I helped with other areas of the arena tour. At times during my time with this company I was in charge of 6-8 interns and team members specifically working in our IT tech department. While apart of this company one of my roles was helping to set up, rig, wire, and program a trussed lighting rig. When working with a 40+ person team making sure everyone is fed, has all of their personal needs, and details taken care of, ordering had to be specific. This group also had non profit tax write off that made the ordering process a bit more unique and hoops to jump through. 

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Huron Valley Community Theater 

Sep  2006– Aug 2017

Location: Milford, Michigan

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I was the assistant director, choreographer, and stage manager for The Best Christmas Pageant Ever, Luann, Golly Gee Wiz, and Two Fronts. Helping manage rehearsals, rehearsal schedules, blocking/staging the show, the props team, stage crew, scene changes, and the overall look/feel of the show. I worked in tandem with Becky Hogaboom who was the show’s director.  I was given the opportunity to stage and direct my own scenes for multiple productions. I choreographed, placed, and staged large group dance numbers to best utilize the stage. Together we managed casts as large as 30+ people.

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Role: Stage Manager, Assistant Director, Choreographer, Accompanist, Bassoonist, and more.

 

Skills Learned/ Honed: Stage Management, Directing, Choreography, Set Design and Build, Musician.